At Aus Daily Deals, we are committed to providing our customers with the best shopping experience possible. As part of our dedication to customer satisfaction, we offer a 30-day refund policy for all purchases made on our website. This policy applies to customers located anywhere in Australia.
Our 30-day refund policy allows you to return any product purchased from our store within 30 days of the delivery date. Whether you've changed your mind or encountered an issue with the product, we want to ensure that you have the opportunity to receive a refund or exchange.
Here's how our refund process works:
- Contact our Customer Support: If you wish to initiate a refund, please reach out to our dedicated Customer Support team. You can contact them via email, phone, or through our website's live chat feature. Our team will guide you through the process and provide you with the necessary instructions.
- Provide Order Details: To expedite the refund process, please provide our Customer Support team with your order details, including the order number and the product(s) you wish to return.
- Return the Product: Once you have received confirmation from our Customer Support team, you can proceed with returning the product. Please ensure that the item is in its original condition, unused, and in its original packaging.
- Refund or Exchange: Once we receive the returned product, our team will inspect it to ensure it meets the refund criteria. If everything is in order, we will process your refund or exchange as per your preference.
It's important to note that our 30-day refund policy applies to all products sold on our website, except for items explicitly marked as non-refundable or final sale. Additionally, the customer is responsible for any return shipping costs unless the product is faulty or damaged upon arrival.
We strive to make the refund process as smooth and hassle-free as possible. Our goal is to ensure your complete satisfaction with every purchase you make from Aus Daily Deals.
If you have any further questions or require assistance with our refund policy, please don't hesitate to contact our Customer Support team. We are here to help!